At SSi, we take your concerns very seriously. If our Customer Care representative was not able to resolve your issue, please email complaints@ssicanada.com, and one of our senior management staff will be happy to assist you.

You can also contact the Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll free at 1-888-221-1687. You can also email the CCTS at response@ccts-cprst.ca.