Any
Questions?
Check out our FAQs! Can’t find the answers you’re looking for?
Fill out the form or give us a call at (877) 686-2888.
Questions
Why does my plan only last 30 days, even when I still have data left in my plan? (or a top up still)
Like most other service providers, our plans and payment systems revolve around a 30-day billing cycle. However, unlike the data that is included in your plan, data included in Top-ups will not expire. You will just need an active plan to access Top-up data.
Yes! And your CSP should be able to assist in ensuring your modem is all set up and ready to be used. If you do not have a CSP in your Community, please contact us and we can ship you one!
You will want to ensure you remove your SIM card, change your WIFI password, and reset the modem to default settings. Any new owner of your modem will need their own SIM card and plan under their name.
This means that you have been able to connect to the modem itself, but the modem is for some reason not connected to the QINIQ network itself. An inactive or expired SIM card can often be the explanation for this.
We have some handy videos and documents that can walk you through all the steps. They can be found here
If you log into your online portal for your account and navigate to your Internet Subscription, you will see a button that allows you to view usage.
https://www.qiniq.com/support/#mobile, then click data settings.
If your password or security feature has been entered incorrectly a certain number of times the SIM card will temporarily lock and a PUK code is needed to unlock the SIM card.
You simply call QINIQ customer service at 1-877-686-2888 and complete an account verification. There may also be a service charge of $26.50 for the number change.
On-net data is data that is available inside of the QINIQ network, which is throughout Nunavut. Off-net data is available while “roaming” on another network while outside of Nunavut.
Yes, All community providers have phones for sale.
You can definitely break your contract with another provider if you’d like. You can even keep your same phone number– just be sure to have your other providers account number! Contact your present service provider and speak with them about canceling your contract. You can also check the CRTC Wireless Code. It explains your consumer rights. See that here: https://crtc.gc.ca/eng/phone/mobile/code.htm
Mostly yes. Any phones produced after 2017 should not be locked to another carrier and should work on QINIQ. You can also contact your community service provider and have them check your IMEI number to verify the device will work with QINIQ.