Network Compatibility Signing Into Your Account Mobile Set-Up Wireless Set-Up MiFi Set-Up Message Relay Universal Call Blocking
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Network Compatibility

All phones and devices that operate on the network must support the following frequencies:

  • • GSM 1900 MHz (PCS 1900)
  • • LTE 2600 MHz (Band 7)
  • Please check to make sure your phone meets the network requirements

Signing into your Account

At QINIQ, we strive to provide excellent support for our customers. We are available by phone or email Monday through Friday from 8:30 am – 7 pm Eastern Time (ET).

There is a local CSP in every community available to offer you assistance from accepting payments, providing new SIM’s or devices and support for our services. You can also manage all of your services online 24×7 using the customer web portal.

Signing in enables you to:

  1. Load your Mobile Wallet to:
    – Ensure additional minutes when needed
    – Ensure additional data when needed
    – Roam when traveling outside Nunavut
  2. Monitor your data usage
  3. Add/remove services
  4. Manage your add-ons
  1. 5.
    Add/remove devices
  2. 6.
    Manage notifications
  3. 7.
    Check your modem speed and status
  4. 8.
    Make payments

COMPLAINTS: If after contacting one of your representatives, you still have concerns, please see our complaints procedure

COMPLAINTS: If after contacting one of your representatives, you still have concerns, please see our complaints procedure

Setting up your mobile phone

If you experience any difficulties, please give us a call

All phones

  1. Insert the QINIQ SIM card into the device and turn the device on
  2. Open a browser on your device and go to qiniq.com/sign-in. This will take you to the QINIQ customer portal. If your device has no browser, access the customer portal on a computer at qiniq.com/sign-in
  3. Log in with your existing QINIQ account or create a new account
  4. Enter the 10-digit Activation Code from the white box on your SIM card
  5. You will now be able to select a Mobile Plan and purchase additional data and minutes with a credit card
  6. To pay with cash, contact your local Community Service Provider
Activation

LTE Data Settings

Android Phones

  1. Access your Settings menu
  2. Depending on your version of Android:
    Select More, then Mobile Network, OR
    Select Wireless Networks, tap More and then Mobile Networks, OR
    Select Network & Internet, then Mobile Network, OR
    Select Network & Internet, then Mobile Network, then Advanced
  3. Select Access Point Names, then Add or +
    Enter the following information…
    Name: SSi
    APN: ssi992.ssimicro.com
    MMSC: http://mms.ssimicro.com/
    MMS proxy: mms.ssimicro.com
    MMS port: 80
  4. Select More (If Android 7, select the Menu icon), and then Save
  5. Select/activate the new Access Point Name that you have just created
  6. If your device does not immediately establish a data connection, reboot the device

iPhones

  1. APN settings can be viewed in one of the following locations:
    Tap: Settings > Cellular > Cellular Data Options > Cellular Data Network > APN
    Tap: Settings > Cellular > Cellular Data Network > APN
    Tap: Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN
  2. Enter the following Qiniq Mobile Data APN and MMS settings:
    Cellular Data APN: ssi992.ssimicro.com
    LTE setup APN: ssi992.ssimicro.com
    MMS APN: ssi992.ssimicro.com
    MMSC: http://mms.ssimicro.com/
    MMS proxy: mms.ssimicro.com

Note: APN needs to be entered in three different places on the same screen as above.

Voicemail

Configuring phones

  1. Android 7
    Select the Green Call Icon, then the Menu in the upper right corner, then Settings.
    Select Calls, then Voicemail, then Setup.
    Enter the following as your voicemail number: 18672029191
  2. Android 8,9 and 10
    Select the Green Call Icon, then theMenu in the upper right corner, then Settings.
    Select Voicemail then Advanced Settings, then Setup.
    Enter the following as your voicemail number: 18672029191
  3. iPhones
    Voicemail should be configured automatically from the SSi
    Mobile SIM card to the number 18672029191

Note: To check your voicemail. your default password is 0000.

Set up your personal voicemail

  1. Access voicemail menu: There are multiple ways to access your personal voicemail. Refer to your device’s manual for more options. You can access SSi voicemail with any of these methods on most phones:
    a: On the keypad, press and hold the number 1
    b: Dial *86 (shortcut to SSi Voicemail system)
    c: Call 867-202-9191 (SSi Voicemail system)
  2. Enter default password “0000”
  3. Enter your new password (Something you can remember)
  4. Confirm your new password
  5. Record a greeting that will be heard when somebody is calling.
  6. Record a spoken name that will be heard when you leave messages with others.

Unlocking Your Phone

  1. SSi-supplied phones
    All phones sold by Qiniq Mobile via your Community Service Providers are sold “Unlocked”. It is a good idea to ask your CSP to insert your SIM card to make sure your new phone connects to the Qiniq Mobile network. Follow all instructions above and there should be no problems.
  2. Other Phones
    If you are using a phone that was connected to another network, it may still be locked to that old network. If you insert your SIM card, and you cannot make a phone call, your phone may be locked to your old provider. To unlock your phone:
  3. Look up your 15-digit IMEI number unique to your phone.
    Android – Open Settings – About device – Status – Find the “IMEI” section.
    iPhone – Open Settings – General – About – Find the “IMEI” section.
    The fifteen-digit number listed in the IMEI section is your phone’s IMEI number.
  1. Call your previous provider and ask them to unlock your phone. (See chart below for common carriers. They will ask for your IMEI.)
    Bell Mobility: www.bell.ca/unlockdevice
    Rogers: 1-888-764-3771
    Telus: 1-866-558-2273
    Bell MTS: 1-800-883-2054
    Virgin Mobile: 1-888-999-2321
  2. Power off your phone.
  3. Insert the SIM card start again using “Device Activation Instructions” above.

Setting up your wireless modem

These are specific to the D-Link DWR 922 and BEC Ridgewave 6300NEL wireless modems to the Qiniq network.

If you experience any difficulties, give us a call!

  1. Before powering on the modem, insert SIM card into slot at back (metallic side down)
  2. Plug modem in with power adapter and turn the unit on (power switch at back)
  3. When the LED lights on the modem turn solid green (Signal light on D-Link and Internet light on BEC), a connection is established
  4. For best connection, ensure that the 2 antennas are tightly in place and try placing the modem near a window or in different locations
  5. For a wireless connection to the modem, open Wifi Network preferences on your computer and select the SSID name that appears on a label on the bottom of the modem. It will have the letters “SSI” followed by 4 random letters and/or numbers
  1. 6.
    Enter the WiFi Key found on the bottom of the modem
  2. 7.
    To establish a wired connection to the modem, connect an Ethernet cable from LAN Port 1 (on D-Link) or Ethernet Port 1 (on BEC) on back of the modem to your computers
  3. 8.
    To register your new device on the QINIQ network:

    Open a browser window and go to qiniq.com/sign-in
    Log in with your existing QINIQ account or create a new account
    Enter your Activation Code
  4. 9.
    You will now be able to select an internet plan and purchase additional usage with a credit cards
  5. 10.
    To pay with cash, contact your local Community Service Provider

Setting up your mifi

  1. Insert your SIM card into the designated slot on your MiFi device, ensuring it’s securely in place
  2. Turn on your MiFi by pressing the power button
  3. When prompted, select your preferred language by following the instructions on the screen
  4. Tap the Home icon to access the main menu
  5. In the main menu, click the “Menu” option to open additional settings
  6. Find and select “WiFi” in the menu to enable WiFi on your MiFi device
  7. Connect your device (like a PC or laptop) to the MiFi by selecting its network name and entering the password
  1. 8.
    The MiFi portal should open automatically after your device connects.
  2. 9.
    In the portal, tap the three lines in the top-right corner to open the settings menu
  3. 10.
    From the settings menu, go to “Mobile > Networks” and enter your MiFi’s password
  4. 11.
    Scroll down in the settings and select “Advanced Settings” for more options
  5. 12.
    In Advanced Settings, set the APN (Access Point Name) to “SSI1991.SSIMICRO.COM”
  6. 13.
    Tap “Save Changes” to apply the settings

Once these steps are completed, your MiFi device should be configured and ready for use!

Message Relay Service

For persons with hearing or speech disabilities

Message Relay Service (MRS) is available to customers on the QINIQ network who are hearing or speech impaired, allowing them to conveniently communicate with others through a relay operator. MRS is a text-to-voice and voice-to-text service by which the operator communicates to the hearing or speech impaired person via text (over a text phone, computer, laptop or wireless device) and to the other party via voice over the phone. Customers send their message via text to the relay operator, who reads the message to the other party. The relay operator then types the other party’s spoken words back to the customer.

For more information on our Message Relay Service, please contact a customer service agent at 1-877-686-2888 or by email support@qiniq.com.

Universal Call Blocking

Protecting our customers from illegitimate phone calls

Universal Network-Level Call Blocking is a service mandated by the Canadian Radio-Television and Telecommunications Commission (CRTC) to protect phone customers in Canada from receiving certain types of unsolicited calls. SSi offers this service on the QINIQ network, at no charge to customers, beginning in December, 2019.

Any inbound calls containing telephone numbers that do not conform to the established North American or International numbering plans are considered “malformed” and will be blocked. This includes:

  1. Calls where the number being displayed has more than 15 digits
  2. Invalid numbers (for example 222-222-2222 or calls displaying area codes that do not exist)

These are often unwanted, unsolicited, or spam phone calls and typically originate from telemarketers who attempt to spoof their call display with inaccurate, false or misleading information. Unfortunately, this new call blocking service will not block all spam calls. Those with legitimate display numbers will still be treated as normal calls.

For more detailed information on the CRTC’s Universal Network-Level Call Blocking policy, see: https://crtc.gc.ca/eng/archive/2018/2018-484.htm